FAQs

We offer 100% satisfaction guarantee. Our medical alarm is a superior, state of the art system that is FDA Registered as a Type II Medical Device. In addition, our dedicated team of EMD trained care specialists are available 24/7, 365 days of the year. We are proudly made and monitored in the USA.

There are two components involved. First, the Master Unit is the base that will plug into your electrical outlet and connects to your telephone jack. The Master Unit is a powerful two-way speaker phone that will allow you and our care specialist to communicate with each other in the event of an emergency. It’s an amazing piece of equipment – we can receive a signal from your button up to two football fields away from the Master Unit! The second component is the transmitter button which can be worn either as a necklace or a wristband. In an emergency, simply press the button and our care specialist will speak to you through the Master Unit to determine plan of action. Help is always a press of a button away.

Our monitoring center is comprised of highly trained, EMD certified care specialists who are available 24/7, 365 days out of the year to provide you with any help needed. In the event of an emergency, you will simply press your button that’s on your necklace or wristband. A care specialist will speak to you over the Master Unit. The care specialist will ask you what the emergency is and you will answer them by speaking into the air and letting them know what the emergency is. The care specialist will then make a decision on what type of help you need and will get you help immediately. To further support you, the care specialist will remain on the line with you until help arrives so that you can be comforted in knowing that you are not alone in your moment of need. Also, in a situation where you press the button and cannot speak or respond to our care specialist, we immediately send you the paramedics! We do not take chances with your life and our care specialist will continue speaking to you on the Master Unit, reassuring you that help is on the way.

You will fill out a form that comes with the medical alarm system. Another great benefit is your list of medications, allergies to medications, medical conditions, hospital of your choice, your doctor’s name and all pertinent numbers are programmed into the Master Unit. In the event that you have an emergency, all this information you provided will be available to our care specialist. The care specialist will then relay to emergency personnel your information to better assist and serve you.

Yes. We provide service nationwide.

No. Our medical alarm system will work with your existing phone line whether it is a standard phone line, VOIP, DSL, or cable phone.

Yes. Our medical alert system is an easy, 3-step set-up.

Yes. Both buttons are 100% waterproof. We encourage you to wear it always as falls often occur in the shower and/or bathroom.

Up to 600 feet – the length of two football fields!

Yes. The system is designed to transmit throughout a home up to 3000 square feet. The speakerphone amplifies up to 20 times of a normal speaker telephone. Our EMD trained care specialists treat every alarm as an emergency. Emergency personnel will be dispatched in the event that an alarm is sent but our care specialist cannot hear you. No chances are taken with your life.

No. However, if you pressed the button and a care specialist comes over the Master Unit and cannot hear you, help will immediately be dispatched to your home. No chances are taken with your life.

A care specialist will answer your alarm within 25 seconds or quicker. Our response time is the fastest in the industry.

There are 4 options available.

1. You provide us with the location of an extra key hidden outside the home.
2. A lockbox can be used to secure a key inside protected by a 4 digit combination similar to the lockboxes realtors use. We can store that code on file and dispatch it to emergency personnel when needed.
3. A neighbor or someone close by that you can entrust your house key to and who we can call in an emergency.
4. You can have emergency personnel bypass the lock to gain access to your home.

If it is not an emergency, you simply tell our call specialist over the Master Unit that the button was pressed accidently. There are no fees or charges for false alarms.

The battery in the button is a special lithium battery and lasts 5-7 years. If the battery is starting to lose power the Master Unit will let us know and we will send you out a new one at NO charge.

The back-up battery will continue to operate your medical alarm system up to 90 hours after a power outage.

Yes. Our medical alarm system has a lifetime warranty. There is no cost for repairs or replacement.

No. There is no obligation or long-term commitment. You can return the system at any time with no cancellation penalty.

No. We offer a lifetime price guarantee with no hidden fees, taxes or price increases.

Unfortunately insurance do not cover medical alarms.

Yes. We offer a second necklace or wrist alarm for a one-time charge of $29.95. Monitoring is free for your spouse or a second person in the home.

Yes. The system is portable and can be set up at the new address. Please call us and we will update changes that are needed to get you protected at the new location.

Please call our toll free number (877) 318-4993 or simply fill out the request form on our website. We look forward to hearing from you!